Charlotte MailboxCall 980-250-0591

Prepare before you visit

How to open your Charlotte private mailbox

Opening a mailbox requires choosing Secure Cabinet or a physical box, bringing current identification, completing USPS Form 1583, and using the assigned PMB address.

Call 980-250-0591See what to bring

Your mailing address after activation

Correct PMB format
Customer Name
3020-I Prosperity Church Rd PMB ###
Charlotte, NC 28269

Replace ### with your assigned private mailbox number. Use PMB for this location, which already has unit I. The PMB number is separate from the building unit; do not call it “Suite.”

Mailbox service at The UPS Store #2181 in Mallard Crossing. Your own PMB number is assigned at signup.

Counter hours and directions →

Before you call or visit

Have the basics ready

Mailbox service at The UPS Store #2181
3020-I Prosperity Church Rd, Charlotte, NC 28269
Call 980-250-0591 to check availability.

Mon–Fri 8:30 AM–8:00 PM · Sat 10:00 AM–4:00 PM · Sun 12:00 PM–5:00 PM. Holiday hours may vary.

  • Use: Personal or business
  • Recipients: Names of every adult and business receiving mail; confirm the documentation for each
  • Timing: When you hope to start
  • Volume: Typical mail and package needs; Medium or Large depends on mail volume
  • Photo ID: A current acceptable government-issued photo ID, such as a passport or driver’s license
  • Address ID: A different current acceptable document, such as a lease or home or vehicle insurance policy; the same driver’s license cannot serve both purposes
  • Form 1583: Complete the applicable form with the counter. A separate form is generally needed for each adult receiving personal mail
  • Payment: Selected term plus $35 initial setup, paid upfront; no tax or key deposit

View the current official USPS Form 1583 and acceptable ID list ↗. Call to confirm your documents before making the trip. Arrange signature witnessing with the counter; ask about the approved process before arranging a notary or remote visit.

Six steps

From the first call to correctly addressed mail

  1. 01

    Call to confirm availability

    Say whether the mailbox is personal or business, your expected mail volume, desired start timing, and the names of people who will receive mail.

  2. 02

    Choose the mailbox option

    Compare lower-cost Secure Cabinet pickup with a physical mailbox offering 24-hour access. Review the six- or twelve-month term total, $35 setup fee, intended use, availability, and agreement. The term total and setup fee are paid upfront.

  3. 03

    Bring the required identification

    Each adult applicant generally presents one current, unexpired government-issued photo ID and a different current, unexpired second ID that verifies the physical address.

  4. 04

    Complete USPS Form 1583

    Complete all applicable entries. A separate form is generally required for each adult receiving personal or residential PMB mail. Business applicants list intended recipients.

  5. 05

    Complete witnessing or notarization

    The signature is witnessed in physical or authorized real-time audio/video presence by the CMRA’s owner, manager, or authorized employee, or acknowledged before a U.S.-commissioned notary.

  6. 06

    Receive and use your PMB address

    After activation, use the assigned PMB number in the correct address format and update senders. Ask before relying on the address for any regulated or institution-specific purpose.

Identification details

Two IDs must serve different purposes

The first ID is an acceptable government-issued photo ID. The second is an acceptable ID that verifies the applicant’s physical address. The same driver’s license or state non-driver ID cannot be used for both.

Business recipients and authorized additional recipients may also need identification and documentation. Updated information can require a new Form 1583.

Check the current USPS CMRA and Form 1583 guidance and acceptable-identification guidance , then call because USPS rules can change.

Your next step after activation

Give senders the correct PMB format

The location’s unit I remains part of the street address. Your private mailbox number is separate and follows as PMB ###.

Read the complete addressing guide
Correct PMB format
Customer Name
3020-I Prosperity Church Rd PMB ###
Charlotte, NC 28269

Replace ### with your assigned private mailbox number. Use PMB for this location, which already has unit I. The PMB number is separate from the building unit; do not call it “Suite.”

Signup questions

Details worth confirming

What identification do I need?

Each adult applicant generally needs two current, unexpired IDs: one acceptable government-issued photo ID and a different acceptable ID that verifies the physical address. The same driver’s license or state ID cannot serve as both. Call before visiting because USPS requirements can change.

What is the difference between Secure Cabinet and a physical mailbox?

With Secure Cabinet, staff hold your mail in a secure cabinet and retrieve it for you during regular counter hours. It is the lower-cost option and does not include scanning, an online portal, or 24-hour self-service access. A physical mailbox gives you an assigned box that you can access 24 hours a day. Staffed help and package pickup follow posted counter hours for both options.

How many people or businesses may receive mail?

There is no fixed recipient-count limit. Every adult and business receiving mail must be properly authorized and documented under USPS requirements and the mailbox agreement. Small is personal only; businesses use Medium or Large. Higher mail volume can require Large. Ask what each recipient should bring before visiting.

How much does a Charlotte mailbox cost?

Small personal service starts at $179 total upfront for six months of Secure Cabinet ($144 rental + $35 initial setup), or $215 for a physical mailbox ($180 rental + $35 initial setup). No tax or key deposit is added to these mailbox prices. Medium and Large business plans and twelve-month terms are also available. Monthly figures are equivalents only, not monthly payment options. Optional paid forwarding is quoted individually.

Is there a setup fee?

A $35 initial setup fee applies in addition to the selected rental term on standard plans. A published special offer may waive that fee under its stated terms. The rental term is paid in full upfront. There is no tax or key deposit, and no additional renewal fee.

Are term prices paid upfront or monthly?

When opening a mailbox on a standard plan, the selected six- or twelve-month rental term and the $35 initial setup fee are paid in full upfront. No tax or key deposit is added. The monthly amounts shown are equivalents for comparison only, not monthly payment options.

How quickly can I open a mailbox?

Timing depends on current availability and completion of the required agreement, Form 1583, identification review, and any business-recipient documentation. Call first to confirm availability and what to bring.

Compare mailbox options and prices Browse the complete FAQ Plan your visit

Local help, seven days a week

Start with a quick availability call

Tell us your mailbox type, recipients, expected volume, and timing. We’ll help you prepare for the current signup process.

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