A mailbox-customer service

Package receiving for Charlotte mailbox customers

Have packages addressed to your assigned PMB and accepted from all carriers under the signed mailbox agreement and current package policies.

Call 980-250-0591 See what to bring

Your mailing address after activation

Correct PMB format

Customer Name
3020-I Prosperity Church Rd PMB ###
Charlotte, NC 28269

Replace ### with your assigned private mailbox number. Use PMB for this location, which already has unit I. The PMB number is separate from the building unit; do not call it “Suite.”

Mailbox service at The UPS Store #2181 in Mallard Crossing. Your own PMB number is assigned at signup.

Counter hours and directions →

A staffed delivery point

Receive carrier packages at a staffed Charlotte counter

When a package is correctly addressed to an active mailbox customer, it can be accepted at the staffed Prosperity Church Road counter from all carriers, subject to current policies. This can be helpful for people who work away from home, travel, live in buildings with inconsistent delivery handling, or want business packages separated from residential deliveries.

Package-arrival notifications are available by text or email. Notifications are helpful, but timing can vary; they are not promised to be instant or real-time for every delivery.

Delivery flow

Sender uses your complete PMB address.
Carrier delivers during staffed acceptance hours.
Package is handled under current policy.
Text or email notification may be sent.
You pick up during applicable staffed hours.

Confirm the exact policy

Plan your package deliveries

Use your active PMB address and collect staff-held packages during counter hours. For a large or heavy shipment, repeated high-volume deliveries, special handling, or an extended absence, coordinate with the counter before the delivery.

Addressing

Use the assigned PMB number correctly so the delivery can be matched to the mailbox customer.

Size and holding

Collect promptly. Coordinate in advance if you need extra space or will be away; the counter confirms an arrangement for your delivery.

Signatures and items

Signature, prohibited-item, carrier, and eligibility details can depend on the package and agreement.

Pickup

Staff-held package pickup follows counter hours for both Secure Cabinet and physical mailboxes. Ask how another person can be documented to collect for you.

The right foundation

Package receiving starts with an active PMB

This page describes a service for mailbox customers, not standalone package-only receiving. First compare private mailbox rental, then review Secure Cabinet and physical mailbox prices.

Call with the carrier, approximate package type, and expected timing if a shipment has special handling needs.

Questions before the first delivery

How should I format my PMB address?

Use your name, then 3020-I Prosperity Church Rd PMB ###, followed by Charlotte, NC 28269. Replace ### with the assigned number. Use PMB—not “Suite”—for the private mailbox number here, because the location already has its own unit I.

Can my mailbox receive packages from different carriers?

Yes. An active mailbox can receive packages from all carriers. Collect staff-held packages during counter hours with either pickup option. Before sending large or heavy items, unusually frequent deliveries, items needing special handling, or deliveries you cannot collect promptly, coordinate with the counter. Handling depends on the item and your signed agreement.

Will I receive a package notification?

Package-arrival notifications are available by text or email. Notification timing can vary, so do not treat a notification as guaranteed to be immediate for every delivery.

What is the difference between Secure Cabinet and a physical mailbox?

With Secure Cabinet, staff hold your mail in a secure cabinet and retrieve it for you during regular counter hours. It is the lower-cost option and does not include scanning, an online portal, or 24-hour self-service access. A physical mailbox gives you an assigned box that you can access 24 hours a day. Staffed help and package pickup follow posted counter hours for both options.

How long can my packages stay, and who may collect them?

Plan to collect packages promptly during counter hours. If you will be away or expect a delivery needing extra space or handling, coordinate with the counter beforehand. Ask how to document another person for pickup; adding a mail recipient and authorizing a collector are different arrangements. The counter confirms the arrangement for your account and shipment.

Local help, seven days a week

Expecting a package? Start with the mailbox

Call to compare Secure Cabinet and physical mailbox availability and ask about current package rules for any delivery with unusual requirements.

Call 980-250-0591 Send an inquiry

Questions or availability?Call 980-250-0591